Alerts

The alert system notifies you of declarations requiring special attention.

Alert Types

Value Anomaly

• Icon: ⚠️
• Cause: Declared value below reference price
• Action: Verify invoice and actual price

Missing Document

• Icon: 📄
• Cause: Required documents absent
• Action: Request documents from importer

Suspicious Pattern

• Icon: 📈
• Cause: Unusual behavior detected
• Action: Analyze importer history

Potential Fraud

• Icon: 🚨
• Cause: Multiple risk factors
• Action: Physical inspection recommended

Alert Interface

Each alert displays:

• Status Icon: Indicates current state
• Title: Short description of problem
• Description: Details of anomaly
• Severity: Colored badge (low/medium/high/critical)
• Date: When alert was created

Filter Alerts

Use the dropdown menu to filter by status:

Status	Description
All	Display all alerts
Open	Unprocessed alerts
Under Investigation	Analysis in progress
Resolved	Closed alerts
Rejected	Dismissed alerts

Actions on an Alert

View Details

1. Click View
2. Review all information
3. Access linked declaration

Investigate

1. Click Investigate
2. Status changes to "Under Investigation"
3. You are assigned to the alert

Resolve

1. After investigation, mark as resolved
2. Add resolution note
3. Alert is archived

Reject

If alert is a false positive:

1. Click reject
2. Indicate reason
3. System learns from this decision

Notifications

Bell Icon

In the header, the bell indicates:

• Red badge: Number of unread alerts
• Click: View recent alerts
• View all: Access full page

Real-Time Notifications

The system notifies you for:

• New critical alerts
• Alerts assigned to you
• Long-pending alerts

Recommended Workflow

graph TD
    A[New Alert] --> B{Severity?}
    B -->|Critical| C[Treat immediately]
    B -->|High| D[Treat same day]
    B -->|Medium| E[Schedule treatment]
    B -->|Low| F[Treat when possible]
    C --> G[Investigation]
    D --> G
    E --> G
    F --> G
    G --> H{Problem confirmed?}
    H -->|Yes| I[Resolve + Action]
    H -->|No| J[Reject]

Best Practices

Prioritization

Always treat critical alerts first.

Documentation

Document your actions for each alert processed.

Timeframes

Do not leave alerts open longer than 48 hours.